Returns
Returns and order support.
Contact CLI Secure before returning hardware, licences or renewal products. Some licence and special-order items may be non-returnable once issued.
Before returning
Send your order number, product details and reason for return so the team can confirm the next step.
Licence products
Fortinet and software licence products can have vendor restrictions once activated, issued or registered.
Damaged items
Report delivery damage promptly and keep packaging until the carrier process is confirmed.