Poly
ENC-HW725-USBPoly ENC-HW725-USB
The EncorePro HW725 USB is the binaural, USB-connected member of Poly's contact-centre EncorePro 700 family. With both ears covered, agents can concentrate on the customer even on a loud floor, and the USB connection plugs straight into the PC running your softphone — no separate adapter needed. A carry case is included for hot-desking teams.
Need agents to keep one ear on the room instead? The monaural EncorePro HW710D is the single-ear sibling. For office rather than contact-centre desks, the Blackwire C5220 is a comfortable binaural alternative.
Key features
- Binaural design shuts out the floor so agents stay focused on the caller.
- Direct USB connection to the softphone PC — plug in and take the first call.
- Noise-cancelling boom microphone keeps agent speech clear over background noise.
- Built for all-shift use — the EncorePro range is engineered for intensive daily wear.
- Carry case included for agents who move between desks or work hybrid shifts.
- Corded reliability — no batteries or pairing across a large agent estate.
Works with
- Poly EncorePro HW710D — the monaural sibling
- Poly Blackwire C5220 — binaural USB for office desks
- Poly Savi 8220 — binaural DECT wireless
- All headsets
Frequently asked questions
Does it need a separate adapter like the HW710D?
No — this is the USB model, so it connects directly to a PC or laptop USB port with call audio handled as a standard USB device.
Binaural or monaural for our agents?
Binaural (this HW725) helps concentration on loud floors; monaural keeps agents aware of supervisors and colleagues — that is the HW710D.
Will it work with our contact-centre software?
Yes — it appears as a standard USB audio device, so it works with the leading softphone and contact-centre clients on PC.
Is anything else in the box?
Yes — a carry case plus the safety and user guides, handy for hot-desking and shift patterns.
Refreshing an agent estate? Call 0333 242 1314 or email sales@clisecure.com and we will match the right headsets to your phones before you order.
Audio
| Speakers | Binaural (both ears) |
|---|---|
| Microphone | Noise-cancelling boom |
Connectivity
| Connection | Corded USB |
|---|
Wearing style & comfort
| Wearing style | Over-the-head, binaural |
|---|---|
| Design | Built for all-shift contact-centre use |
Compatibility & certification
| Platforms | PC (standard USB audio) |
|---|---|
| Softphones | Works with leading softphone and contact-centre clients |
Product details
| Brand | Poly |
|---|---|
| Part number | ENC-HW725-USB |
| In the box | HW725 USB headset, carry case, safety guide, user guide |
UK shipping options are shown at checkout. For timed delivery, project fulfilment or larger trade orders, contact CLI Secure before placing your order.
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