Poly EncorePro 510 Monaural NC Headset

The Poly EncorePro 510 is an over-the-head monaural headset, completely re-imagined for the demands of the modern customer service centre and office. A soft ear cushion keeps it comfortable through a full shift, while the single-ear design leaves one ear free for colleagues and the room — the classic choice for helpdesks and reception positions.

Its next-generation custom microphone reduces background noise and interference for fewer missed words and a better caller experience, wideband audio delivers richer, clearer conversations, and SoundGuard technology protects the wearer from noise spikes and listening fatigue. Need both ears covered instead? The EncorePro 520 is the binaural twin, and the EncorePro HW540 adds convertible wearing styles.

Key features

• Noise-cancelling microphone — a next-generation custom mic cuts background noise and interference, so callers hear you, not the office.
• Wideband audio for richer, clearer conversations on every call.
• SoundGuard protection guards against sudden noise spikes and reduces listening fatigue over long shifts.
• All-day comfort — lightweight over-the-head design with a soft ear cushion.
• PC or desk phone via Quick Disconnect — pair it with the QD cable that matches your setup.
• Hearing-aid compatible (HAC) — works with hearing aids to give users clearer sound.
• Reassuring 2-year manufacturer's warranty on a robust, service-grade build.

Works with

• Poly EncorePro 520 — the binaural version
• Poly EncorePro HW540 — convertible wearing styles
• Poly EncorePro HW710D Monaural
• IP desk phones
• All headsets

Frequently asked questions

Does it plug straight into my phone or PC?

The EncorePro 510 uses Poly's Quick Disconnect (QD) connector, so you pair it with the QD cable for your device — a USB cable for PC softphones or the appropriate bottom cable for your desk phone. Tell us your phone model and we will supply the right cable with the headset.

Why choose monaural over binaural?

Monaural leaves one ear open, which is ideal when staff need to hear the room as well as the caller. For maximum focus in loud contact centres, choose the binaural EncorePro 520 instead.

Is it suitable for hearing aid users?

Yes — the EncorePro 510 is hearing-aid compatible (HAC), working with hearing aids to give users a clearer sound.

What does SoundGuard do?

SoundGuard protects the wearer from sudden noise spikes and helps prevent listening fatigue — important for agents wearing a headset all day.

Fitting out a customer service team? Call 0333 242 1314 or email sales@clisecure.com and we will match the right headsets to your phones before you order.