Poly EncorePro HW540 Corded headset with three wearing styles, noise-cancelling microphone and acoustic protection

The EncorePro HW540 is the shape-shifter of Poly's customer-service range: one corded headset that converts between three wearing styles — over-the-head headband, over-the-ear hook, or discreet earpiece — with the conversion kits included in the box. Staff pick the style that suits them, which makes it a clever standard where one size never fits all.

It carries the EncorePro essentials: a noise-cancelling microphone so callers hear the agent rather than the office, and acoustic protection for the wearer over long days on calls. If your team is happy with a fixed headband, the EncorePro 510 monaural and EncorePro 520 binaural cover that at a lower price.

Key features

• Three wearing styles in one headset — headband, ear hook or earpiece, with all conversion kits included.
• Noise-cancelling microphone keeps background chatter out of the caller's ear.
• Acoustic protection shields the wearer over long, call-heavy days.
• Quick Disconnect connector — pair with the QD cable for your desk phone or a USB QD cable for PC softphones.
• Carry case included so the headset and its fittings stay together between shifts.
• Single-ear design keeps one ear free for the room — ideal for reception and helpdesk roles.

Works with

• Poly EncorePro 510 — fixed headband monaural
• Poly EncorePro 520 — binaural version
• Poly EncorePro HW710D Monaural
• IP desk phones
• All headsets

Frequently asked questions

What exactly is in the box?

The HW540 single-ear headphone and microphone, single-ear headset conversion kit, single-ear headband conversion kit, earpiece conversion kit, a material carry case and four guides/manuals — everything needed to switch between the three wearing styles.

Do I need a separate cable?

Yes — like other Quick Disconnect headsets it pairs with a QD bottom cable matched to your desk phone, or a USB QD cable for PC use. Tell us your phone model and we will include the correct cable.

Which wearing style should I choose?

You do not have to choose — that is the point. Users can start with the headband for stability and switch to the ear hook or earpiece for lightness and discretion whenever they like.

Giving staff a choice of wearing styles? Call 0333 242 1314 or email sales@clisecure.com and we will match the right headsets to your phones before you order.