Poly EncorePro Binaural Headset (78714-102)

The EncorePro HW720 (part 78714-102) is the binaural flagship of Poly's EncorePro 700 series — the premium tier of its customer-service headset range. With both ears covered, it is built for agents and analysts who need to shut out a busy floor and give the caller their full attention, hour after hour.

A carry case comes in the box, so the headset travels safely between desks and shifts. If your role calls for one ear on the room instead, its twin the EncorePro Monaural HW710 has the same build with a single earpiece; the EncorePro 520 is the value-tier binaural alternative.

Key features

• Binaural coverage — both ears on the call for maximum concentration in loud environments.
• Premium EncorePro 700 series construction for heavy, phone-intensive daily use.
• Quick Disconnect connector — one headset serves desk phones or PCs via the matching QD cable.
• Corded and always ready — no batteries or pairing to manage across shifts.
• Carry case and user guide included for tidy hot-desk deployments.

Works with

• Poly EncorePro Monaural HW710 — the single-ear version
• Poly EncorePro 520 Binaural
• Poly EncorePro HW725 USB
• IP desk phones
• All headsets

Frequently asked questions

What cable do I need for my desk phone?

The HW720 uses Poly's Quick Disconnect system, so the bottom cable depends on your phone model — and a USB QD cable covers PC softphones. Tell us what you are plugging into and we will make sure the right cable ships with it.

How does the 700 series differ from the 500 series?

Both are EncorePro customer-service families; the 700 series (this headset) is the premium tier with a higher-grade build, while the 500 series is the volume-deployment workhorse.

Is binaural right for my team?

If the room is noisy and the caller matters most, yes. Where staff need to stay aware of colleagues, choose the monaural HW710 instead — the rest of the design is identical.

Planning a contact-centre refresh? Call 0333 242 1314 or email sales@clisecure.com and we will match the right headsets to your phones before you order.