Grandstream Replacement Handset for GXP1610/1615 (No Curly Cord)

A replacement handset for the Grandstream GXP1610 and GXP1615 desk phones. The curly cord is not included — that is a separate part, and it is worth reading the next paragraph before you order.

If the complaint is crackling, a hissing line or a call that cuts out when someone moves, the cord is usually the culprit rather than the handset. A curly cord is flexed thousands of times a year and the conductors inside it break long before anything in the handset fails. Swapping the handset and keeping the old cord is the classic way to spend money and fix nothing. Order the cord too, or order the cord first.

Where a replacement handset genuinely is the answer: a cracked or dropped handset, a broken hook, a chewed mouthpiece, a unit that has been dropped one too many times, or hygiene replacement in a shared or clinical setting.

Before you order

• The curly cord is a separate item — this listing is the handset alone
• Crackle and dropouts are usually the cord — replace that first, or both together
• Check the phone model — this handset is for the GXP1610 and GXP1615
• Different ranges use different handsets — GRP26xx and GXV33xx take another part

Works with

• Grandstream GXP1610 — one of the phones this handset fits
• Grandstream GXP1615 — the other
• Replacement curly cord — order this too; it is the part that usually fails
• Handset for the GRP26xx and GXV33xx ranges — the other body style
• Headsets — if the handset is being replaced because it is used all day
• All accessories

Frequently asked questions

Does it come with the curly cord?

No. The cord is a separate part, which is why the title says so. Add one to the order unless you know the existing cord is sound.

My calls crackle — will a new handset fix it?

Probably not. That symptom is far more often a worn curly cord, whose internal conductors break from constant flexing. Replace the cord first; it costs less and fixes it most of the time.

Will it fit my GRP2612?

No. The GRP26xx and GXV33xx ranges use a different handset. Check the model number on the base of the phone before ordering.

Is the phone included?

No. This is the handset only.

Should I keep spares?

On an estate of any size, yes — handsets and cords are the two parts that fail from use rather than from age, and a shelf spare turns a dead desk into a two-minute fix.

Can I order a batch?

Yes. Tell us the phone models and quantities and we will make sure the right handset and cord go together.

Replacing handsets across an estate? Call 0333 242 1314 or email sales@clisecure.com — send the phone models and we will get the parts right first time.