Grandstream GHP620 Compact Hotel Phone

The Grandstream GHP620 is the six-key hotel phone in white. It takes the same guest-proof idea as the GHP610 — ten labelled speed dial keys, no screen, no menus — and doubles the programmable keys from three to six, which is what a property with more services than reception and housekeeping actually needs.

Audio is the other reason to choose it. It carries the full-band Opus codec and a jitter-resilience algorithm that tolerates up to 30% packet loss without the call breaking up — useful in a building where the network was never designed around voice.

Powered over Ethernet — one cable to the room, no adapter for a guest to unplug.

Key features

• 6 programmable keys — twice the GHP610
• 10 speed dial keys — label them once, guests use them without thinking
• 2 SIP accounts
• Full-band Opus codec — the best speech quality in the range
• Tolerates up to 30% packet loss — calls hold together on an imperfect network
• HD speaker in the handset
• 3-way conferencing
• PoE powered — one cable, no adapter in the room
• Desk or wall mounted
• GDMS provisioning — configure and monitor a whole property centrally

Works with

• GHP621 — the same phone in black
• GHP620W — Wi-Fi instead of a network cable
• GHP610 — three programmable keys, lower cost
• GHP630 — adds a colour display and USB-C charging
• Grandstream UCM IP PBX range — register the rooms to an on-site PBX
• All Grandstream IP phones

Frequently asked questions

GHP610 or GHP620?

Count the services you want on a key. Three programmable keys is enough for reception, housekeeping and room service; beyond that — spa, restaurant, concierge, taxi — the GHP620's six keys stop you compromising. The GHP620 also has the better codec support.

What does 30% packet loss tolerance mean in practice?

On a congested or poorly configured network, a normal phone starts dropping syllables. This one keeps the call intelligible while the network misbehaves. It is not a licence to ignore the network, but it buys you a lot of room.

What is the difference between the GHP620 and the GHP621?

Colour. White and black respectively; everything else is identical.

Does it need a power adapter?

No, not if the room has PoE — that is the usual install. If the room has no PoE, use the Wi-Fi model or add an adapter.

How do I label the keys?

A printed paper insert under a clear cover. Print your own service names, in more than one language if the property needs it.

Fitting out a property? Call 0333 242 1314 or email sales@clisecure.com — tell us the room count and whether the rooms have PoE and we will quote the whole estate.