Grandstream UCMRC-CLOUDIM

Grandstream UCM RemoteConnect Cloud IM Add-On

Name: Grandstream UCM RemoteConnect Cloud IM Add-On
Brand: Grandstream

Exc VAT £65.00

Inc VAT £78.00

Available on back order

Buying for a project? Volume pricing and stock allocation 0333 242 1314 · sales@clisecure.com Get a quote

TYPEAdd-on

SERVICECloud IM

FOR PLANSPro, Business

HARDWARENone

This is a subscription add-on, not a physical product. It adds the Cloud IM service to an existing UCM RemoteConnect Pro or Business plan.

Cloud IM moves instant messaging off the UCM itself and into Grandstream's cloud. The practical effect is that chat history stops being tied to one appliance: messages sync across a user's desk phone, Wave desktop app and mobile, they survive a PBX restart, and staff working remotely see the same conversation as the people in the office.

The Enterprise plan already includes Cloud IM — if you are on Enterprise, you do not need this. It is the Pro and Business plans that take it as a paid extra.

What it includes

Cloud-hosted instant messaging — chat data held in Grandstream's cloud, not on the UCM
History that syncs across devices — the same conversation on desktop, mobile and web
Survives a PBX restart — messaging is not tied to the appliance's uptime
Applies to Pro and Business plans — Enterprise already includes it
No hardware — activated against your existing RemoteConnect subscription

Works with

UCM RemoteConnect Pro — one of the two plans this add-on applies to
UCM RemoteConnect Business — the other
UCM RemoteConnect Enterprise — includes Cloud IM already
UCM RemoteConnect 50GB storage add-on — extra cloud storage
Grandstream UCM6302A — the on-premise PBX these plans attach to
All IP PBX solutions

Frequently asked questions

Do I need this if I have the Enterprise plan?

No. Cloud IM is already part of Enterprise. This add-on exists for the Pro and Business plans.

What does it actually change day to day?

Chat history stops living on the PBX. Messages sync between a user's devices and survive a restart or a hardware replacement, which is what makes internal chat usable as a real channel rather than a convenience.

Is this a physical item?

No. It is a subscription add-on activated against your existing UCM RemoteConnect plan — nothing is shipped.

Do I still need a UCM?

Yes. UCM RemoteConnect is a service for a UCM you already own. If you want the PBX itself hosted, that is CloudUCM, which is a different product.

How is it activated?

Through your GDMS account against the existing plan. Tell us the UCM and the plan when you order and we will make sure the right subscription is applied.

Can I add it part-way through a subscription year?

Usually yes, with the term aligned to your existing plan. Ask us and we will confirm the dates before you commit.

Not sure which RemoteConnect plan you are on? Call 0333 242 1314 or email sales@clisecure.com and we will check before you buy anything.

Subscription

Type	Service add-on to an existing UCM RemoteConnect plan
Applies to	Pro and Business plans
Already included in	Enterprise plan
Hardware supplied	None

What it provides

Service	Cloud-hosted instant messaging for the UCM
Benefit	Chat history synced across devices and independent of the PBX
Managed through	GDMS

Product details

Brand	Grandstream
Part	UCM RemoteConnect Cloud IM add-on

**Shipping and Fulfilment** - **UK delivery:** Standard, express and timed services are shown at checkout where available. - **Dispatch:** Stocked products are prepared for dispatch during normal business days. - **Large or project orders:** Delivery timing is confirmed with the order or quotation. - **VAT:** Product prices are displayed excluding VAT; VAT is calculated at checkout.

Grandstream UCM RemoteConnect Cloud IM Add-On £65.00 Exc VAT · Available on back order

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